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West London NHS Trust > About us > Quality and performance

Quality and performance

High quality care should be as safe and effective as possible, with patients treated with compassion, dignity and respect. As well as clinical quality and safety, quality means care that is personal to each individual.

Quality priorities

Our quality priorities help us to improve standards and provide better care for our patients. The Trust Board will monitor our progress in these important areas.

  • Be proactive in monitoring the physical health care of service users and respond appropriately when a risk is identified.
  • Closely monitor the psychological state and physical health care of any patient who receives medication in an emergency (rapid tranquilisation) to keep them free from harm.
  • Ensure that all staff are supported with good quality supervision that promotes high quality, individualised care based on recovery principles and supports professional development.
  • Measure the effectiveness of treatment against clearly defined outcome measures.
  • Create clearly defined care pathways that ensure that service users can access the support they need, in an appropriate setting without unnecessary delay and that transfers across services will be seamless.
  • Use the Triangle of Care to improve the inclusion of carers.
  • Work collaboratively with service users to reduce the use of restrictive interventions including physical restraint, seclusion and long-term segregation.

Quality account

The quality account outlines our achievements in 2016/17 together with our priorities for 2017/18.

Quality is central to the values and service delivery of the trust, with our focus on patient safety, clinical effectiveness and the service user experience.

Quality account 2016/17

CQC and Quality Improvement summary 2017

Quality Strategy 2011-16

A five year plan for quality improvement to deliver excellence in mental health.
Quality strategy 2011-2016