Accessibility statement for West London NHS Trust
This accessibility statement applies to the www.westlondon.nhs.uk website. West London NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Overall, this website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
This website is run by West London NHS Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Content that’s not within the scope of the accessibility regulations
We know some parts of this website are not fully accessible. The content listed below is non-accessible for the following reasons:
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2024, we plan to either fix these or replace them with accessible HTML pages.
Going forward the Trust intends to review the feasibility and business case for the provision of compliant PDFs in future for essential information or to provide it by other accessible means.
Any new PDFs or Word documents we publish will meet accessibility standards.
Feedback and contact information
If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please contact us.
Email:
communications@westlondon.nhs.uk
Telephone: 020 8354 8758
We’ll consider your request and get back to you within 3 working days.
If you cannot view the map on our contact us page, call the switchboard on the number above for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems or think we’re not meeting accessibility requirements, please email: webrequests@westlondon.nhs.uk where your email will be picked up and responded to by the Trust's Communication Team.
Technical information about this website's accessibility
Compliance status
West London NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Overall, this website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below:
Non accessible content- non compliance with regulations
Images
WCAG 1.4.5 Images of Text
Images on our website have alternative text attributes (alt text). This means when an image is used on a webpage to convey information its content is also described in the alt text. Therefore, the image can be understood by text browsers and assistive technologies such as screen readers.
If an image is used for simply decorative purposes, the text attribute for the image is left empty in line with accepted best practice.
WCAG 2.4.2 PDF document titled TRUST BOARD MEETING IN PUBLIC (PART 1) - doesn not currently meet accessiblity standards. We are working to address this issue.
Content that’s not within the scope of the accessibility regulations
We know some parts of this website are not fully accessible. The content listed below is non-accessible for the following reasons:
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2024, we plan to either fix these or replace them with accessible HTML pages.
Going forward the Trust intends to review the feasibility and business case for the provision of compliant PDFs in future for essential information or to provide it by other accessible means.
Any new PDFs or Word documents we publish will meet accessibility standards.
Preparation of this accessibility statement
The website has been developed during a period from August 2020 to March 2021 by the Trust’s Communications Team working with their appointed digital partner Frank Design, a digital agency specialising in the development of websites for the NHS. We have tried to make sure that this website is available to as broad an audience as possible.
This statement was prepared on 22 March 2021. It and reflects the status of the site following Accessibility tests carried out by Frank Design throughout the preceding design and development process. It was last reviewed on 16 June 2023.
This website was last tested on 20 March 2023. The test was carried out by the website accessibility monitoring team at the Government Digital Service.
Our website was chosen from a random sample to be monitored public sector websites by them.
What we're doing to improve accessiblity
The website it was compliant at the time of the build and is pending another review. We plan to undertake an ehanced accessibility audit with our partner, Frank, over the coming months to further improve our website accessibility standards. This includes the removal of text within images where these have been applied and ensuring all PDFs are fully accessible on the website.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person.
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Located at the bottom of every page is our accessibility toolbar, labelled 'Show accessibility tools' which toggles to ‘Hide accessibility tools’ to stop it from being visible.
Click on the toolbar to view various accessible options, including:
- Text size
- Contrast
- Google translate (we cannot guarantee the accuracy of the translation).
The website also provides BrowseAloud an assistive technology that adds text-to-speech functionality and reading support tools facilitating access and participation for people with dyslexia, low literacy, mild visual impairments and those who speak English as a second language.
Features:
- Text-to-Speech: improves comprehension and understanding
- Written Translation: Translates webpages into a wide range of languages
- Spoken Translation: Speaks translated text aloud in many languages
- Text Magnification: allows users to access even the smallest text
- MP3 Generation: Text can be saved and listened to later
- Screen Mask: Blocks online clutter and helps elevate visual stress
- Webpage Simplifier: Removes Distracting content and displays the main text
- Customisable Options: Tailor and save settings to suit individual needs
- Reads PDF Documents: Without altering the look and feel
- Picture Dictionary: Dictionary definition in the form of an image.