Accessibility options |
West London NHS Trust > Accessibility statement

Accessibility statement

This accessibility statement applies to Westlondon.nhs.uk.
This website is run by West London NHS Trust.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:
• alter contrast levels
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using only a keyboard
• listen to most of the website using your browsers in-built speech tools

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• you cannot skip to the main content when using a screen reader
• on some pages the text will not re-flow in a single column when you change the size of the browser window for example on the A-Z Services page

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille:
• email communications@westlondon.nhs.uk
• call 020 8354 8758

We’ll consider your request and get back to you within 3 working days.

If you cannot view the map on our contact us page, call the switchboard on 020 8354 8354 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email  webrequests@westlondon.nhs.uk where your email will be picked up and responded to by the Digital Content manager.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us

Technical information about this website’s accessibility

West London NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 ,AA Standard due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.
• the text will not reflow in a single column when you change the size of the browser window for example on the A-Z Services page
• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• you cannot skip to the main content when using a screen reader

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images in January 2021 with the launch of our new site. When we publish new content, we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

In January 2021 a brand-new website for West London NHS Trust will be launched. All of the non-compliant elements will be fixed bringing the site up to Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By [January 2021], we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].
Any new PDFs or Word documents we publish on the new website will meet accessibility standards.

Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 23 September 2020.
This website was last tested on 21 September 2020. The test was carried out by RMLalchan CSA.

The test was carried out using Axe by Deque. Only the homepage was tested due to the fact the whole site is currently being redesigned and it would be a disproportionate burden to test the site more fully, when all of the issues will be addressed in the next iteration of the site.