If you need urgent help
If you need urgent help, please ring our Single Point of Access Service for
help in a crisis, advice and support and adult mental health referrals on 0800 328 4444.
You can call this number 24 hours a day, 7 days a week, 365 days a year, for help and advice in a crisis.
Advice, information and feedback
You can contact our Patient Advice and Liaison Service (PALS) on 0800 064 3330 or
pals@westlondon.nhs.uk for advice and information.
Compliments, concerns and complaints
We want to know what you think about our services and/or your experience at the Trust. Whether you want to give feedback, pay a compliment or make a complaint, please speak to your healthcare professional in the first instance.
If you’re unhappy about any aspect of your care, please let us know as soon as possible.
You can raise a concern or complaint with our Patient Advice and Liaison Service (PALS) on 020 8354 8174 or complaints@westlondon.nhs.uk.
Freedom of Information requests
To make a Freedom of Information request, please contact foi@westlondon.nhs.uk
Find out more about making a Freedom of Information request
Press office
The press office is the first point of contact for all media enquiries. Please call
07540 801525 or email communications@westlondon.nhs.uk.
Visit media and communications
General enquiries
Please contact 020 8354 8354 for general enquiries.
Subject Access
To make a Subject Access Request, please contact SAR@westlondon.nhs.uk
Recruitment and HR queries
For all queries relating to recruitment, workforce and HR please email: recruitment.admin@westlondon.nhs.uk or call 020 8354 8485
Visit our careers page
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The Patient Advice and Liaison Service (PALS) is a free, confidential service available to everyone who uses the Trust's services. Find out more about PALS and how to get in contact with them.
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Patient Advice and Liaison service form
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Complaints and compliments form
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Give your feedback on the service or care you or someone you know has received from West London NHS Trust