Contact us

If you need urgent help 

If you need urgent help, please ring our Single Point of Access Service for  
help in a crisis, advice and support, and adult mental health referrals on 0800 328 4444. 

You can call this number 24 hours a day, 7 days a week, 365 days a year, for help and advice in a crisis.   

Advice, information, and feedback

You can contact our Patient Advice and Liaison Service (PALS) on 0800 064 3330 or
pals@westlondon.nhs.uk for advice and information.

Compliments, concerns, and complaints

We want to know what you think about our services and/or your experience at the Trust. Whether you want to give feedback, pay a compliment, or make a complaint, please speak to your healthcare professional in the first instance.

If you’re unhappy about any aspect of your care, please let us know as soon as possible.

You can raise a concern or complaint with our Patient Advice and Liaison Service (PALS) at 020 8354 8174 or complaints@westlondon.nhs.uk.

Subject Access Requests

To make a Subject Access Request (SAR), for example, a medical request, please contact SAR@westlondon.nhs.uk.

Freedom of Information (FOI) requests

To make a Freedom of Information request, please contact foi@westlondon.nhs.uk

Find out more about making a Freedom of Information request.

Media enquiries

The Communications team is the first point of contact for all media enquiries. Please email communications@westlondon.nhs.uk (Monday to Friday from 9am to 5pm). 

General enquiries

Please contact 020 8354 8354 for general enquiries.

Find out more about making a Subject Access Request

Recruitment and HR queries

For all queries relating to recruitment, workforce and HR please email: recruitment.admin@westlondon.nhs.uk or call 020 8354 8485

Visit our careers page