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West London NHS Trust > Contact us > Claims


We do everything we can to provide excellent care and treatment, but sometimes things do go wrong.

We’ll always do everything we can to resolve your problem if we can, but if you do want to make a claim against the trust, you should write to the claims officer.

Claims Manager
Risk, Health and Safety Services
Trust Headquarters
1 Armstrong Way
Tel: 020 8354 2309
You should include the following information with your claim:

  • Claimant’s full name
  • Claimant’s full home address
  • If the claimant is or was a Trust employee, the claimant’s staff number, occupation and their usual place of work
  • Details of any accident or incident giving rise to the claim, including the date, time and circumstances of the accident/incident; photographs; details of any witnesses; a description of any injuries or loss sustained by the claimant; details of any treatment the claimant has received or is receiving for any injuries sustained; details of any periods of absence from work as a result of the accident or incident giving rise to the claim; and, the reason why you feel the Trust is responsible for the injuries or loss sustained by the claimant.

We will acknowledge receipt of your claim within 21 days. When acknowledging receipt of the claim, we will inform you whether the claim is being handled ‘in-house’ or by the Trust’s insurers, acting on our behalf. Usually if a claim is of high value or involves a personal injury, it will be dealt with by our insurers.