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West London NHS Trust > Contact us > Contacts for carers

Contacts for carers

If you want to ask questions or raise an issue about the care being provided for your friend / family member, you can contact their care team, ward or team manager.

Welcome packs

Ask the ward staff / team for a welcome pack which will have a list of useful contact numbers.


Call 020 8354 8354 and ask for the person you want to speak to, naming the ward or team providing care and treatment.


You can also email the team member directly. Most trust email addresses follow this pattern:

Carer leads

Different parts of the trust have identified carer leads (see below).
You may find it useful to contact the relevant carer lead for the clinical service unit providing care and treatment for your family member.
Broadmoor Hospital

Specialist and forensic services

The Cassel Hospital

Help in a crisis

If you are concerned about your friend / family member, or their health has suddenly gone downhill, you can also call our 24/7 support line for help and advice:
0800 328 4444
This line is run by trained mental health advisers and is available 365 days a year.

PALS (patient advice and liaison service)

PALS offer confidential advice, information and support to patients, carers, families and the wider public. This service can help you with any concerns or queries you may have about the care we provide, guiding you through the different services available from the Trust, NHS or other organisations.
Tel: 0800 064 3330