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West London NHS Trust > Coronavirus guidance for carers

Coronavirus guidance for carers

What carers need to know about changes to our services

Due to the extraordinary pressure and impact of the Coronavirus pandemic ,(also called Covid-19) on our staff and the services we provide, we have had to change the way we do things.

To ensure the safety of our patients and staff we have reduced some services , but only where it is safe to do so, and consolidated other services where we can.

To find out more about these changes please read below.

Changes you will notice on the wards

  • On our inpatient wards we have new standards on the use of personal protective equipment.
  • We are operating a ‘no visitors’ policy on all wards.
  • There are extra health checks taking place on a regular basis on the physical health of patients.
  • There are extra health checks taking place on a regular basis on the physical health of staff.
  • We are isolating patients who may be unwell to keep them and other patients safe.

Changes you will notice to community services

We have reduced face-to-face contact where possible to minimise spreading the virus amongst our patients in the community but we have stayed in phone contact to ensure patients are well, and are being appropriately supported.

Moving patients

To help with future planning, some ward space will be freed up so that in the event patients contract the virus, they can be brought into isolation and provided with specialist care.

This means temporarily patients will be moved from Meridian ward and no new patients will be admitted there.
Instead any new patients will be admitted to Jubilee ward.

All of those directly involved in the ward moves have been communicated with, as well as their families and carers.

What will happen to patients moved from wards?

Those who need to be moved from wards will be:

  •  Discharged to the community where safe to do so
  •  Transferred to Jubilee ward (St Bernard’s Hospital, Ealing)
  •  Transferred to Magnolia ward (Clayponds Hospital, Ealing).

Whilst the pandemic continues we will keep you updated with any developments in the service.

We appreciate this is a very anxious time for everyone. If you have any questions or concerns please speak to your regular contacts in the service.

Or contact our Patient Advice and Liaison service (PALS)

Tel: 0800 064 3330

PALS is open weekdays from 10am to 4pm. Outside of these times you can leave a message on the answer phone and the team will prioritise enquires and get back to you as soon as they can.