Covid-19 information for GPs and referrers
Restoration of services following Covid-19
In March 2020 Ealing Community Partners were required by NHS England to make urgent changes to the services we deliver in light of the NHS response to the rapidly evolving Covid-19 situation.
These changes were in order to respect national guidance and take account of the need for social distancing, preventing unnecessary travel and social interaction (including for routine healthcare) and prioritising delivery of essential services over those services which were stopped or partially stopped.
From August 2020, we are now seeking to resume all services although we will continue to:
Consider alternatives to face to face contact where appropriate (eg telephone or video consultation), particularly for initial contacts
Some group based activities (eg MSK, Pulmonary Rehabilitation) remain restricted but digital and 1:1 alternatives are offered where required
Wear personal protective equipment (face mask, gown and surgical gloves) for all patient care
Prioritise care according to clinical urgency, which may mean some longer waiting times than usual for routine services and some referrals triaged as low-risk may be rejected or patients signposted to self-help resources.
Please continue to refer to services as usual. Please note that we are not able to accept referrals of patients who would not routinely be eligible for our service (for example patients who would usually access practice nursing support, would not automatically be eligible for district nursing on the basis of self-isolating or limited availability of practice nursing clinics alone).
Suspended services –accepting referrals from Aug 2020
- Care coordination
- Low risk podiatry
- Routine MSK (group work remains limited)
- Routine rehabilitation (EDTC, falls, Enable, short term rehab)
- Routine SLT
- Pulmonary rehabilitation (group work remains limited)
- Health psychology / pain (group work remains limited)
- Adult autism assessment service
- Diabetes Education Service (group work remains limited)
- Mind Pathways
- Dementia Support
- H&F CIS Case Management
- WLT Healthy Lifestyles Service
- TB Education
Partially stopped services (revised operations and locations) – restoring full functions from Aug 2020
Children's services
- Bladder and bowel
- Children’s OT and PT and SLT
Adult services
•Diabetes Service
- Tissue viability, Bladder and Bowel, Phlebotomy functions continuing rolled into general district nursing
- MSK Interface services
- SLT
- N&D
- Ealing LD Team (restoring some clinic based work in addition to home visits and remote consultations)
- Marie Curie EOLC planned-variable service
- Dementia Link Workers telephone only
- Primary Care Mental Health – see separate mental health communications
- H&F CIS Rehab
Essential continuing services for children and adults
- Essential services for children
- Children’s community nursing
- Looked after children
- Child development team
- Special school nursing
Essential services for adults
•Referral hub
•Rapid Response (full overnight service resumed)
•Home First (D2A)
•Clayponds Hospital
•Primary Care service for Nursing Homes
•District nursing
•High risk podiatry
•Marie Curie Rapid Response
•Pharmacy
•H&F CIS Rapid Response
•H&F CIS Home First
•NWL Telemedicine service
•NHS Mary Robinson Unit
The sites we're working from
Clayponds hospital
Open as usual, visitors permitted with some restrictions
Mattock Lane Health Centre
High risk podiatry only (booked appointments)
Carmelita House
Pre-booked children's appointments only
Greenford Green Clinic
DN clinics only
Featherstone Road
DN & DM clinics only
Acton Health Centre
DN service has now relocated back to AHC from Sycamore Lodge
Ealing Hospital
Urgent MSK only Level 1 – health screening required for entry
Green Lane
Booked appointments only
NHS Mary Robinson Unit (Manor Court)
No visitors permitted
Please note that other sites remain closed or accessible for staff only.
Contact us:
Phone: 0300 12345 44
Email: ealingcommunity.referrals@nhs.net
The local providers who make up the partnership are:
Central and North West London NHS Foundation Trust
Ealing Centre for Independent Living
The Hillingdon Hospitals NHS Foundation Trust
Imperial College Health Partners
London Central & West Unscheduled Care Collaborative
Mind in Ealing and Hounslow
You can see a full list of services we provide in our a-z directory.
We have a contract with Ealing Clinical Commissioning Group to deliver these services over a 10 year period, up until 2029.
Contact us
If you have any questions about Ealing Community Partners or your care please call
0300 12345 44
Ealing Community Partners: NHS, Ealing Council, voluntary & specialist providers working together to deliver health & social care for the people of Ealing
