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24/7 support line helping people in crisis

22 April 2013

Patients and their carers now have a place to turn to 24 hours a day when they are experiencing a mental health crisis.

The Trust’s patient and carer support line gives access to clinical support, advice for family members, and information about mental health services 365 days a year.

The line, aimed at people who already use the Trust’s services, is staffed by trained mental health advisors who are able to offer clinical interventions over the phone and are knowledgeable about different services and options.

It currently receives an average of 700 calls per month, around 8% of which are from people experiencing an immediate mental health crisis.

Programme manager, Michael Doyle, said: “Patients told us they would really value this kind of immediate, round-the-clock support, and it’s already proving to be an important service. Our staff listen to callers’ concerns and give them the help and advice they need, no matter what time it is or where they are.”

You can access the support line by calling 0800 328 4444.

This is a lo-call regional number, which will cost no more than calls to landlines starting with 01 or 02.