Publish date: 11 September 2024
At West London NHS Trust we believe providing high quality mental health care for each individual person is fundamentally important. The NHS has launched a major survey on people’s experiences of using mental health services.
If you are over 16 and used our services in April or May 2024, you could be invited to give your feedback on the care you received. People will be randomly selected to take part and your local service will not know which patients have been chosen.
In last year’s survey, we received 214 responses from adults aged 16 and over, who completed the survey to tell us what is working well and what requires improvement that we can use the feedback to improve the patient experience.
If you are invited to take part, the survey can be completed as a paper questionnaire, or online by using the log in details provided or by scanning the QR code.
The survey is confidential, carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker, on behalf of NHS England. Your responses are not shared with our staff, so participation will not affect your care or treatment.
The results will be published in the spring of 2025 and will be used to assess Community Mental Health Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best care for you and our community.
If you are invited to take part, whether contact with our services was regular or minimal, know every voice is valued.
If invited to take part in the survey and need help completing it, please call 0800 783 1775 9am to 5pm Monday to Fridays.
The survey will close at the end of November 2024.
For more information about the survey, please visit http://www.cqc.org.uk/cmhsurvey.
For information about how we use your data, please visit our web page.