Single Point of Access

The Mental Health Single Point of Access team screen all referrals and, if required carry out assessments over the phone. This enables use to find out how we can help and then use that information to signpost you to a service who can best meet your needs.

The multi-disciplinary team consists of:

• Qualified clinicians
• Administrators
• Experienced Mental Health Advisors
• Psychologist
• Consultant Psychiatrist.

They know about different services and options for support in the area.

At times of mental health crisis, the Mental Health Single Point of Access works closely with our Crisis Assessment and Treatment Teams (CATT) and our partner organisations from across the public and private sectors, to direct people to the most appropriate services to aid their recovery.

If you are in a mental health crisis you can speak to the Mental Health Single Point of Access at any time of the day. You do not need to be referred.

If you are an existing service user or a member of the public looking for urgent help for you or someone you know, please visit our Need Help Now page.

The team also accept referrals from GPs and other health and social care professionals, as well as from people working in the housing, voluntary and charity sectors.

The Mental Health Single Point of Access is open 24 hours a day, seven days a week, 365 days a year. You can call us on 0800 328 4444.​

We value your feedback as it helps us monitor and improve our services and deliver better patient-centred care.

Please take a few moments to let us know what you think of our services by completing our online friends and family test survey. (Please quote SPA).