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West London NHS Trust > Patients and carers > Caring for someone > Contact the care team

Contact the care team

If you want to ask questions or raise an issue about the care being provided for your friend / family member, you can contact their care team, ward or team manager.

Welcome packs

Ask the ward staff / team for a welcome pack which will have a list of useful contact numbers.


Call 020 8354 8354 and ask for the person you want to speak to, naming the ward or team providing care and treatment.


You can also email the team member directly. Most trust email addresses follow this pattern:

Help in a crisis

If you are concerned about your friend / family member, or their health has suddenly gone downhill, you can also call our 24/7 helpline for help and advice:
0300 1234 244
This line is run by trained mental health advisers and is available 365 days a year.

PALS (patient advice and liaison service)

PALS offer confidential advice, information and support to patients, carers, families and the wider public. This service can help you with any concerns or queries you may have about the care we provide, guiding you through the different services available from the trust, NHS or other organisations.
Tel: 0800 064 3330