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Improving Access to Psychological Therapists (IAPT)

The Trust’s IAPT services in Ealing, Hammersmith & Fulham, and Hounslow are still providing assessments and treatment using telephone, video and computerised treatment options.

However, due to current Covid restrictions they are not currently able to offer face to face appointments. 

We are able to accept self-referrals and you can also be referred by a GP or other health professional. Please contact us via our telephone lines or visit the service websites to find out more.

If you have any queries, please call:

  • Ealing IAPT 020 3313 5660
  • Hounslow IAPT  0300 123 0739  
  • Back On Track (H&F IAPT) 0300 123 1156

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What is IAPT?

The Improving Access to Psychological Therapies (IAPT) service offers support for common mental health problems such as depression, anxiety and panic.

The service is run in partnership with West London NHS Trust, Mental Health Matters and the West London Centre for Counselling.

This service is for anyone over the age of 18 who is registered with a GP within Ealing, Hammersmith & Fulham and Hounslow although you can refer yourself to IAPT without telling your GP.

We offer talking a range of talking therapies to help you change negative thoughts and feelings to overcome any difficulties or distress.

We have therapists who speak a number of languages (Urdu, Punjabi, Polish, Hindi, French and Spanish) and can also provide interpreters.

The service

How do I get help?

There are two ways to get help from IAPT.

  • Talk to your GP or another health professional about being referred to IAPT.
  • Refer yourself by calling us directly on the following numbers:

Ealing IAPT
020 3313 5660

Hounslow IAPT
0300 123 0739

Hammersmith & Fulham
0300 123 1156

Referral by your GP or other health professional

Once we receive a referral from your GP or another health professional, someone from the IAPT team will contact you by telephone to arrange an appointment.

What we offer

Cognitive Behavioural Therapy (CBT)

Cognitive behavioural therapy helps you to think differently about situations to change negative behaviour patterns. It focuses on ‘here and now’ problems instead of the causes of your distress in the past. A therapist will work with you to help you change the unhelpful patterns of thoughts and behaviours that could be causing your current problems. CBT can be particularly helpful if you experience low mood, depression or anxiety.

Guided self-help

Guided self-help is a way of focusing on your problems to change the way you think, feel and behave. This will usually involve telephone sessions, although sometimes we may see you face-to-face. A member of the team will support you to use self-help techniques based on cognitive behavioural therapy (CBT) to help you make positive, practical changes.


Counselling involves talking to a trained counsellor about how you feel about yourself and your situation. Counsellors use a range of therapy techniques to help you overcome the problems you are experiencing.

We run a number of courses and groups:

  • Stress control group: Four sessions, you can join at any point.
  • Overcoming low self esteem: An 8 session group.
  • Anger management: An 8 session group.
  • Long term conditions (LTC) group: 8 Sessions for people who have anxiety and depression and also suffer from a long-term health condition.

Coming soon: Stress control in Punjabi and Tamil.


Behavioural Couples Therapy (BCT)

BCT is a form of behaviour therapy that addresses elements of the couple’s relationship that are known to have a direct effect on the incidence of depression. A key component of this therapy is to focus on improving communication difficulties within the relationship. 

Interpersonal Therapy

The aim of IPT is to reduce depressive symptoms and improve the quality of relationships with others. IPT is most helpful when depression is the primary presenting problem and a person is comfortable sharing information about their depression.

Dynamic Interpersonal Therapy (DIT)

DIT is a time-limited and structured psychotherapy, typically delivered over 16 weekly sessions. DIT aims to help you understand the connection between presenting symptoms and what is happening in your relationships through identifying a core repetitive pattern of relating that can be traced back to childhood.

Once this pattern is identified, it will be used to make sense of difficulties in relationships in the here-and-now that contribute to psychological stress. It also aims at relieving your symptoms of distress, enhancing your interpersonal functioning and your capacity for understanding yourself and others. During this therapy, your therapist will help you find more appropriate ways of being and coping with difficult relationships in your life.


Eye-movement, desensitisation and reprocessing theory (EMDR)

EMDR, is a time-limited therapy that is recommended as an alternative choice to Cognitive Behavioural Therapy for the treatment of post-traumatic stress disorder (PTSD).

EMDR uses eye movements to help your brain connect useful information e.g. the fact that the traumatic experience is over now, with old memories of traumatic experiences. This serves to reduce the impact of the old memories, which can make you feel as if the trauma is happening again right now.


Computerised CBT

CBT - designed to help you access therapy in new and convenient ways that fit around busy lifestyles and the demands of work and home. cCBT has various modules available, and offers a personalised online course of Cognitive Behavioural Therapy.

The modules are interactive, with your therapist tracking your progress along the way and offering feedback on a weekly basis, at an agreed upon day. You do not need to be available on this day, as feedback will be in written format.

As well as accessing the service online and on smartphones and tablets, you will be able to download an app where you can complete certain between session tasks in order to make this therapy as accessible for those on the go as possible.

Group CBT

We run a number of different groups using Cognitive Behavioural Therapy (CBT) and have found that the support and learning from a group of people going through something similar is greater than when working with an individual therapist.

Our Locations


Ealing IAPT
Third Floor
84 Uxbridge Road
West Ealing
W13 8RA

Tel: 020 3313 5660


The Isleworth Centre
146 Twickenham Road

Tel: 0300 123 0739

Hammersmith & Fulham

194 Hammersmith Road
W6 7DJ

Tel: 0300 123 1156